Are we able to ship to you?
Please use the form below to determine if we are able to ship to your zip code.
We are committed to providing reliable and competitively priced shipping options for all your vape product needs. To comply with federal, state, and local statutes, we employ a network of reliable local and regional carriers. Most orders can be expected to arrive between 6 and 20 business days. The US government has banned shipping vape products using USPS.
We are continuing to work with our logistics partners to ensure that we can service all our U.S. customers. If your zip code is among those that we cannot currently service, we apologize for the inconvenience. However, if you provide us with your email address, in the form above, we will let you know when your zip code is available for delivery.
Protect Your Order
We have officially partnered with Corso for Green Shipping Protection™! Our partnership with Corso means that every single package can be protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound.
Should something go awry with your package, Corso concierge quickly resolves shipping issues, even providing a refund, or reordering a lost package at no additional cost to you, within 24 hours. Corso also provides 100% carbon offsetting, shipping protection, and dedicated support.
From now on, we're making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping your order.
FREQUENTLY ASKED QUESTIONS
Why can’t you ship to me?
The government has made it illegal to ship vape products using USPS, which was our primary method for shipping. We are working with alternative carriers to get your orders delivered. However, at this time, these carriers may not service every zip code in the U.S. We are working diligently to attain full U.S. zip code coverage.
What are my shipment options now?
We are working with other carriers to get as much coverage as possible.
If you can ship to me, how will this affect my orders?
Orders will take longer than they did when USPS was our shipping provider but our partners are working hard to reduce delivery times. We appreciate and thank you for your patience.
If you cannot currently ship to me, how long before you will be able to service my zip code?
While we cannot currently provide any estimates, we are working on adding additional zip codes daily. Thank you for your patience.
In most cases, all orders will ship within 1-3 business days of placing your order. If you place your order over the weekend (Friday through Sunday), please allow extra time to process your order. This estimate does not include the actual shipping times, which are listed when you make your shipping option selection at checkout.
We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.
It may take an average of 6 to 20 business days for the delivery of your order, depending on your specific location.
We currently do not ship to the following states due to current state regulations:
- South Dakota
- APO/FPO/DPO Addresses
We currently do not ship to the following cities due to current regulations:
- San Francisco
We currently do not ship to the following zip codes due to current regulations:
- Aspen, CO: 81611, 81612
- Boulder, CO: 80301, 80302, 80303, 80304, 80305, 80306, 80307, 80309, 80310, 80314
- Carbondale, CO: 81623
- Crested Butte, CO: 81224
- Eagle County, CO: 81620, 81621, 81620, 80423, 80426, 81632, 81637, 81631, 81657, 81632, 81645, 81637, 80463, 81645, 81649, 81621, 81637, 81657, 81658, 81655
- Glenwood Springs, CO: 81601, 81602
- New Castle, CO: 81647
- Pitkin County, CO: 81611, 81612, 81615, 81654, 81210, 81656
- Summit County, CO: 80424, 80435, 80443, 80497, 80498
- Vail, CO: 81657, 81658
All shipping methods and rates are listed when you place your order at check out.
In the event that you receive the message, "No shipping rates available for your area", this means that we currently do not ship to the address or location that you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item or may at our discretion remove the item from your order and issue a refund back to your credit card or other method of payment.
Modification/Cancellation of Orders:
Unfortunately, we cannot accommodate any modifications or cancellations of orders once your order has been placed. All sales are final.
If the order has left our warehouse and there was an incorrect address, or you would no longer like the order we will request the package be returned to sender. Once we have received confirmation that the package has been marked returned to sender, we can issue a refund only for the goods not the shipping. An additional $4 RETURNED TO SENDER fee will be applied.
Damaged Or Missing Products/Order:
We have officially partnered with Corso for Green Shipping Protection™! They protect your order against theft, damage, and carrier mishandling. As an added feature, you have the ability to offset 100% of the carbon associated with your shipment.
Lost Or Delayed Shipments
If a shipment goes 10 or more business days without carrier scans or movements, please reach out to firstname.lastname@example.org.
If a shipment has been marked RETURNED TO SENDER by the carrier for failed attempts, we can only issue a refund for the product and not the shipping. An additional $4 RETURNED TO SENDER fee will be applied.
Please note that shipments leave our facility and are shipped out to the carrier’s central sorting center. From there, the shipments are assigned to a final mile carrier in your area and then shipped to the final mile carrier who will make the delivery. Unfortunately, delays can occur, but if an extended delay occurs, we will work with our customers and the carrier to get them resolved.
What if I get a damaged item or the wrong item?
Please contact our guest services right away in case of any issues at email@example.com or call us at 704.696.8907