PACT Act

At the end of 2020, US Congress passed the Prevent All Cigarette Trafficking (“PACT”) Act. The PACT Act contains a rule classifying vapor products as tobacco products. This will subject e-Liquid, hardware, and other vape products to the same shipping rules as cigarettes and other tobacco products.

One of the biggest changes is starting March 27th, 2021, all deliveries will require an adult signature. As outlined in the USPS website, this will also add an additional fee onto your order.

As stated on the USPS website:

“Adult Signature Required is a service that ensures that the recipient of the mail items is at least 21 years of age or above. The recipient or a resident of the recipient’s address is required to show a form of photo identification to the delivery employee for age confirmation. This ensures that the sender of the mail-piece did not give the item to an underage person.”

Important information regarding the PACT Act

1.) Signature Required

Starting March 27th, 2021, an adult signature will be required. USPS & UPS is requiring an adult signature for all deliveries of vape products. This means that you or an adult aged 21+ who lives at your address will need to show a valid photo ID to the mail carrier and sign for the packages. There will be an additional $7 fee on every order because of this new regulation.

If you aren’t home or you think you’ve missed your package, don’t panic! If no adult is home to sign for your package, your USPS carrier will leave a slip on your door with instructions for delivery options including re-delivery and pickup locations.

2.) Shipping Costs

Shipping charges will be $14 per package, this includes shipping and adult age verification. We will still offer free shipping on orders of $100 or more. However, shipping costs may increase in the future, depending upon carrier availability in the future. Please continue to check our website our reach out to our guest services team for more information.

3.) Price Changes

The price of our products are not changing but, you may have new state taxes and surcharges. These taxes will depend on your shipping address because they are on a state and municipality level, and our system is set up to calculate these taxes for you. If you are unsure of your state’s taxes please reach out to our guest services team and they will help!

4.) Packaging Regulations

There will be some new limitations when it comes to packaging your item. You cannot order more than 10Lb of product at a time. If you are placing a larger order you can still place multiple orders, they just can’t be over 10Lb. This should all be calculated at the time of ordering however, if there are any issues our guest services team will reach out!

If you have further questions or concerns, please reach out to our guest services team at (704) 624-8551! The team is available from 9am-9pm Eastern Monday-Friday!