Authorized Vaptio Service Center
Please follow this procedure once you have attempted to service your item where it was initially purchased. If you have any questions or are unsure whether your item is covered under warranty, please contact Kure CBD & Vape at (980) 268-3419.
Vaptio offers a quality guarantee period of six (6) months from date of purchase (‘Warranty Period’). Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure.
Attn: Authorized Vaptio Service Provider
130 Oak Park Dr. Suite A
Mooresville, NC 28115
ATTENTION: Please do not send in any accessories, tanks, batteries, or other items with your device.
Kure CBD & Vape will not be liable for missing items.
Near a Kure Location?
FREQUENTLY ASKED QUESTIONS
Out of Warranty
At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.
Turnaround time for evaluation and service is between 3-5 days from the day Kure receives your shipment. For out of stock items, please allow 3-4 weeks for processing.
You are responsible for the cost of shipping your item to Kure CBD & Vapes. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.
Are tanks/coils/pods covered by the Vaptio Warranty?
Tanks, external batteries, and other consumable products are not covered by manufacturer defect. The warranty period covers the mod (device) itself for manufacturer defect.
What is considered manufacturer defects?
Manufacturer defect includes but is not limited to auto-firing, not holding a charge, screen malfunction, the mod not being able to read tanks/coils/pods, not turning on, or not firing at all and there are no external factors like water damage or damage from being dropped.